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80 Appendix A: Troubleshooting
■ Under Windows NT, go to Windows NT Diagnostics
property sheet (found under Start Programs
Administrative Tools (Common). Under the Resources
tab, check for devices that are sharing an IRQ with your
Matrox frame grabber.
■ Under Windows 98, right-click on My Computer, and select
Computer from the presented menu. Go to View Resources,
selecting the Interrupt request (IRQ) checkbox. Check for
devices that are sharing an IRQ with your Matrox frame
grabber.
■ Under Windows 2000, right-click on My Computer, and
select Manage from the presented menu. Select Computer
in the Computer Management dialog box. Select System
Information\ Hardware Resources\ IRQ. Check for devices
that are sharing an IRQ with your Matrox frame grabber.
Contacting Matrox
Before contacting your local Matrox representative, Matrox
Sales Office, or the Matrox Imaging Customer Support Group,
you will need the following information:
■ A description of what happened;
■ Computer (motherboard) make and model number,
environment, and peripherals (especially boards sharing the
computer with your Matrox Meteor-II);
■ Your board’s serial number (printed on the bar code label),
and revision number.
Use the Product Assistance Request Form at the back of this
manual to record the necessary information.