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Appendix A
Troubleshooting
This Appendix covers the most likely problems and their solutions.
Overview
This chapter covers some common problems that may be encountered while using the Wireless
Gateway and some possible solutions to them. If you follow the suggested steps and the Wire-
less Gateway still does not function properly, contact your dealer for further advice.
General Problems
Problem 1:
Can’t connect to the Wireless Gateway to configure it.
Solution 1:
Check the following:
•
The Wireless Gateway is properly installed, LAN connections are OK,
and it is powered ON.
•
Ensure that your PC and the Wireless Gateway are on the same network
segment. (If you don't have a router, this must be the case.)
•
Ensure that your PC is using an IP Address within the range 192.168.0.2
to 192.168.0.254 and thus compatible with the Wireless Gateway's de-
fault IP Address of 192.168.0.1.
Also, the Network Mask should be set to 255.255.255.0 to match the
Wireless Gateway.
In Windows, you can check these settings by using Control Panel-
Network to check the Properties for the TCP/IP protocol.
Internet Access
Problem 1:
When I enter a URL or IP address I get a time out error.
Solution 1:
A number of things could be causing this. Try the following troubleshooting
steps.
•
Check if other PCs work. If they do, ensure that your PCs IP settings are
correct (IP address, Network Mask, Default gateway and DNS).
•
If the PCs are configured correctly, but still not working, check the
Wireless Gateway. Ensure that it is connected and ON. Connect to it and
check its settings. (If you can't connect to it, check the LAN and power
connections.)
•
If the Wireless Gateway is configured correctly, check your Internet
connection (DSL/Cable modem etc) to see that it is working correctly.
Problem 2:
Some applications do not run properly when using the Wireless Gate-
way.
Solution 2:
The Wireless Gateway processes the data passing through it, so it is not
transparent.
Use the Special Applications feature to allow the use of Internet applications
A