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Service Guide ML520/521
Chapter B Illustrated Parts Listing
B.1.03 Parts Ordering Information
Service Center Reference Guide
When a technician has successfully completed a Service Training Course for a product and the Dealer
has become Service Authorized, an information package is provided to the Dealer. The Okidata Service
Center Reference Guide outlines the following items.
Responsibilities of Okidata Service Centers
Spare parts and consumables information
Procedures for warranty repairs
Product Training, Certification, and Authorization
Product Support information
Okidata Depot information and services
Third Party Service information
Information about Okidata's Customer Information Center
Okidata Service and Support telephone numbers.
The Service Center Reference Guide contains the procedures to follow for ordering parts. Please
read
,
understand
, and
follow
these procedures. Service Authorization for a specific product
must
be obtained
before a Dealer can submit warranty claims.
Direct questions regarding the Service Center Reference Guide to Okidata Dealer Service. Refer to the
Service Center Reference Guide for information on contacting Okidata.
Placing a Parts Order
All authorized Okidata resellers may order spare parts and consumables for Okidata products. Orders are
placed through Okidata's Logistics Department.
Please refer to your Service Center Reference Guide for details on ordering parts.
You should have the following information available
before
you place your order.
Okidata Dealer Authorization Number
Okidata Customer Number
Your Purchase Order Number
Okidata Part Number(s)
Use this Appendix, Okilink II, Faxable Facts, or contact Okidata Technical Support to find the correct part
number. Refer to the Service Center Reference Guide for information on contacting Okidata.
Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business
Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)