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Troubleshooting (Advanced)
When the administrator password is forgotten
z Check whether you have created a password reset disk.
• If you have:
A message is displayed when you fail to correctly enter the password. Follow the message’s instructions and set the
password again.
• If you have not:
Perform the reinstallation procedure and return the hard disk to its condition in the default setting. (⇒ Supplementary
Instructions for Windows XP), then set up Windows and reset the password.
Windows operation is slow
z Also check the items in “Windows startup is slow”. (Î page 108)
Cannot scroll with the Touch Pad
z Click [start] - [All Programs] - [Panasonic] - [Touch Pad utility] to start up the Touch Pad utility.
z Click [start] - [All Programs] - [Panasonic] - [Touch Pad utility settings] - [General settings], and check that the check mark
is added for [Activate Touch Pad function].
z If horizontal scrolling is not possible, in the above sequence, check that the check mark is added for [Activate horizontal
scroll function] in [General settings].
z If a message appears indicating that “Flat Pad communication failed, so cannot start up Touch Pad utility,” check the fol-
lowing, and make the appropriate settings.
• If an external mouse is connected:
External mouse applications and drivers cannot be used at the same time as the Touch Pad utility. Use either the Touch
Pad or an external mouse.
Problems with Passwords and Messages
Problems with Operation during Use