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11. Help
92
For assistance, please contact an authorized Panasonic dealer.
11.3.2 Printing problems
I forgot the password for
feature programming via
remote operation.
L You may have changed the feature programming password. If you do not
remember it, assign a new password using feature #155 (page 60). When
required to enter the current password, enter “0101” instead.
Problem Cause & Solution
I cannot print in
monochrome.
OR
I cannot print in color.
L When using the unit as a printer, change the color mode from the [Quality]
tab (page 29).
L When printing on envelopes, even if you press {Black}/{Color}, the printing
color will follow the color mode setting.
L When using the unit as a printer;
– select the monochrome printer driver to print in monochrome.
– select the color printer driver to print in color.
L When performing direct printing;
–press {Black} to print in monochrome.
–press {Color} to print in color.
L When using the unit as a copier;
–press {Black} to copy in monochrome.
–press {Color} to copy in color.
L When using the unit as a fax, sending/receiving color faxes is not possible.
L One or more color toner cartridge(s) is empty. Replace the toner cartridge
according to the displayed message. Even if cyan, magenta, yellow is
empty, you can still print in monochrome.
I cannot print a file on an FTP
server.
L The FTP server settings are not registered. Program the FTP server
settings beforehand (page 75).
L The file is too large or is in an unsupported format. Use a supported file
format (page 33).
Color printing is too dark or
too light.
L Change the color calibration (page 80).
Vertical, white lines appear
on the printed documents.
L The drum cartridge may be the cause. Print the color test, then the printer
test pages to clean the drum cartridge (feature #480 on page 110).
The printing quality is poor
(e.g. has smudges, blurred
points or lines).
L Some paper has instructions recommending which side to print on. Try
turning the recording paper over.
L You may have used paper with a cotton and/or fiber content that is over
20 %, such as letterhead or resume paper.
L The recording paper is too damp. Use new paper.
I changed the recording
paper, but the printing quality
is still poor.
L The glass or rollers are dirty with correction fluid, etc. Clean them (page
107, 108). Please do not insert a document before correction fluid has dried
completely.
L The paper chute is dirty with toner, etc. Clean it (page 109).
L The toner save mode of feature #482 is ON (page 62).
L The unit may not be the cause. Print the printer test list to find out the
problem (page 110).
A blank sheet is ejected. L You placed the document facing the wrong way when using the copier.
L The other party placed the document in their fax machine the wrong way.
Check with the other party.
Problem Cause & Solution
ABC