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I cannot receive documents
automatically.
The recording image is faint.
The received document is blank.
¡The receive mode is set to the TEL mode. Set to the ANS/FAX,
TEL/FAX or FAX mode.
¡The time to answer the call may be too long. Decrease the number of
rings (see pages 23, 24 and 26).
¡The greeting message is too long. Shorten the message (see page
54).
¡The junk mail prohibitor is set to on (see page 41).
¡The sender transmitted a faint document. Request them to transmit a
clearer copy of the document.
¡The recording paper roll is installed incorrectly. Make sure that the
shiny side of the paper is facing down and re-install the paper (see
page 9).
67
Troubleshooting
and Routine Care
CAUSE & REMEDYPROBLEM
Answering Device
No voice messages have been
recorded in the ANS/FAX mode.
I cannot retrieve recorded
messages from a remote phone.
Messages in the mailbox do not
play back.
¡The memory is full. Erase some or all of the messages (see pages
29, 46 and 52).
¡Make sure that you use the remote operation ID correctly (see page
50).
¡The mailbox password is wrong. Enter the correct password (see
page 44).
Copying
A dirty pattern or a black line
appears on the copied
documents.
The copied document is blank.
¡The glass or rollers are dirty. Clean them (see page 71).
¡The recording paper roll is installed incorrectly. Make sure that the
shiny side of the paper is facing down and re-install the paper (see
page 9).
PROBLEM CAUSE & REMEDY
CAUSE & REMEDYPROBLEM
Fax Reception
If a power failure occurs
¡This unit does not function during a power failure.
¡The memory contents will not be erased.
¡If the programmed start time has passed during a power failure, delayed transmission will be attempted after
power is restored.