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11. Help
86
For assistance, please visit http://www.panasonic.com/help
11.3.2 Printing problems
I cannot find the unit in the
[Target Device] or [Device
Select] dialog box when
operating the following
functions.
– Scanning
– Remote Control
– PC FAX
– Device Monitor
L The printer driver has not been installed. Install it on your computer (page
24).
Problem Cause & Solution
I cannot print in
monochrome.
OR
I cannot print in color.
L When using the unit as a printer, change the color mode from the [Quality]
tab (page 28).
L When printing on envelopes, even if you press {Black}/{Color}, the printing
color will follow the color mode setting.
L When using the unit as a copier;
–press {Black} to copy in monochrome.
–press {Color} to copy in color.
L When using the unit as a fax, sending/receiving color faxes is not possible.
L One or more color toner cartridge(s) is empty. Replace the toner cartridge
according to the displayed message. Even if cyan, magenta, yellow is
empty, monochrome printing is available.
Color printing is too dark or
too light.
L Change the color calibration (page 76).
The printing quality is poor
(e.g. has smudges, blurred
points or lines).
L Some paper has instructions recommending which side to print on. Try
turning the recording paper over.
L You may have used paper with a cotton and/or fiber content that is over
20 %, such as letterhead or resume paper.
L The recording paper is too damp. Use new paper.
I changed the recording
paper, but the printing quality
is still poor.
L The glass or rollers are dirty with correction fluid, etc. Clean them (page
100, 101). Please do not insert a document before correction fluid has dried
completely.
L The paper chute is dirty with toner, etc. Clean it (page 102).
L The toner save mode of feature #482 is ON (page 59).
L The unit may not be the cause. Print the printer test list to find out the
problem (page 103).
L The drum cartridge may be the cause. Print the color test list to find out the
problem (page 103).
A blank sheet is ejected. L You placed the document facing the wrong way when using the copier.
L The other party placed the document in their fax machine the wrong way.
Check with the other party.
Problem Cause & Solution
ABC