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Operations
For fax advantage assistance, call 1-800-435-7329.
When a function does not work, check here
before requesting help!
General
Problem
I cannot make and receive
calls.
I cannot make calls.
The unit does not work.
The unit does not ring.
The unit displays the following
though the paper is inserted.
The other party complains
they only hear a fax tone and
cannot talk.
The button
does not function properly.
The receive mode does not
function properly.
During programming, I cannot
enter the code, ID number or
password.
The ink film runs out quickly.
The unit beeps.
REDIAL/PAUSE
CHECK PAPER
●
The power cord or telephone line cord is not connected.
Check the connections (p. 16).
●
If you used a splitter to connect the unit, remove the
splitter and connect the unit to the wall jack directly. If the
unit operates properly, check the splitter.
●
The dialing mode setting is wrong. Change the setting of
feature #13 (p. 81).
●
Disconnect the unit from the telephone line and connect
the line to a known working telephone. If the working
telephone operates properly, contact our service personnel
to have the unit repaired. If the working telephone does
not operate properly, contact your telephone company.
●
The ringer volume is set to off. Adjust it (p. 23, 24).
●
The ring setting of feature #06 is set to “RINGER OFF”.
Change to another ring setting (p. 80).
●
The paper is inserted halfway. Insert it correctly (p. 15)
and press to clear the message.
●
FAX ONLY mode is set. Tell the other party the number is
only used for faxes.
●
Change to TAD/FAX mode (p. 62), TEL mode (p. 52) or
TEL/FAX mode (p. 54).
●
If you use a distinctive ring service, turn AUTO ANSWER
off so that the fax machine is in TEL mode.
●
If you use a distinctive ring service, make sure you have
set the same ring pattern assigned by the telephone
company (p. 58).
●
If this button is pressed during dialing, a pause will be
inserted. If pressed immediately after a dial tone is
obtained, the last number dialed will be redialed.
●
A Distinctive Ring pattern of feature #31 is set (p. 58).
●
TEL/FAX mode is set (p. 54, 55).
●
All or part of the numbers are the same. Change the
number: feature #11 (p. 81), #41 (p. 84), #51 and #52
(p. 85).
●
The HELP printing function, copy function, and reports
also use ink film.
●
Recording paper or ink film has run out. Press to
stop the beeps and install paper/ink film.
STOP
SET
Cause & solution
(continued)