Filter
Top Products
6 • Troubleshooting
6-4 SV40221 Rev. A
Problem Remedy Page
ENVELOPES
Poor Envelope Feed
Envelope side
guides set
incorrectly.
Set guides to envelope width and
back off 1/4 turn.
3-14
Poor envelope
quality.
Check envelopes are not curled.
Try a new box of envelopes.
Make sure stack has been fanned
before loading.
3-14
Envelopes loaded
incorrectly.
Load envelopes flap side up with
the flap feeding last.
3-15
Envelopes Fail to Open
Envelopes loaded
incorrectly.
Load envelopes flap side up with
the flap feeding last.
3-15
Poor envelope
quality.
Check envelopes are not stuck due
to excessive dampness.
Try a new box of envelopes.
Envelope Sealing Problems
No sealing
solution.
Refill Sealer Unit. 3-18
Seal mode not
selected.
If selected, Mail Piece Icon Tree will
show Seal icon ( ) alongside the
Envelope icon.
1-13
Envelope flaps
spring open.
Try using Safe Seal. Safe Seal
provides improved sealing of
‘difficult’ envelopes, but slows
machine operation.
3-19
Poor Sealing It’s possible that the sealing felts
need replacing. Contact your
machine supplier for more details.
7-8
SV40221 Rev A book.indb 6-4 9/14/2004 5:51:23 PM