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B
Error and maintenance messages B
As with any sophisticated office product, errors may occur and consumable items may need to be
replaced. If this happens, your machine identifies the error or required routine maintenance and
shows the appropriate message. The most common error and maintenance messages are shown
below.
Error Message Cause Action
BT Call Sign On
(U.K. only)
BT Call Sign is set to On. You
cannot change the Receive Mode
from Manual to another mode.
Set BT Call Sign to Off. See Advanced
User’s Guide: BT Call Sign (U.K. only).
Cartridge Error The toner cartridge is not installed
correctly.
Pull out the drum unit and remove the toner
cartridge, then re-install the toner cartridge
in the drum unit.
Comm.Error Poor telephone line quality
caused a communication error.
Try sending the fax again or connect the
machine to another telephone line. If the
problem continues, call the telephone
company and ask them to check your
telephone line.
Connection Fail You tried to poll a fax machine
that is not in Polled Waiting mode.
Check the other fax machine’s polling setup.
Cooling Down
Wait for a while
The temperature of the drum unit
or toner cartridge is too hot. The
machine will pause its current
print job and go into cooling down
mode. During the cooling down
mode, you will hear the cooling
fan running while the LCD shows
Cooling Down, and Wait for
a while.
Make sure that you can hear the fan in the
machine spinning and that the exhaust
outlet is not blocked by something.
If the fan is spinning, remove any obstacles
that surround the exhaust outlet, and then
leave the machine turned on but do not use
it for several minutes.
Turn the power switch off, wait a few
seconds, and then turn it on again. Leave
the machine for 15 minutes with the power
on.
Cover is Open The front cover is not completely
closed.
Close the front cover of the machine.
Cover is Open The Control panel cover is not
completely closed.
Close the Control panel cover of the
machine.
Cover is Open The Control panel cover was
open when you loaded a
document.
Close the Control panel cover of the
machine, then press .
Cover is Open The fuser cover is not completely
closed or paper was jammed in
the back of the machine when the
power was turned on.
Close the fuser cover of the machine.
Make sure paper is not jammed inside
the back of the machine, and then close
the fuser cover and press .
Disconnected The other person or other
person’s fax machine stopped the
call.
Try to send or receive again.