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Receiving Faxes
Difficulties Suggestions
Cannot receive a fax. Check all line cord connections. Make sure the telephone line cord is plugged into
the telephone wall socket and the LINE socket of the machine. If you subscribe to
DSL or VoIP services, please contact your service provider for connection
instructions.
Make sure the machine is in the correct Receive Mode. This is determined by the
external devices and telephone subscriber services you have on the same line as
your machine. (See Receive Mode settings uu page 24.)
If you have a dedicated fax line and want your machine to automatically answer
all incoming faxes, you should select Fax Only mode.
If your machine shares a line with an external answering machine, you should
select the External TAD mode. In External TAD mode, your machine will
automatically receive incoming faxes and voice callers will be able to leave a
message on your answering machine.
If your machine shares a line with other telephones and you want it to
automatically answer all incoming faxes, you should select the Fax/Tel mode. In
Fax/Tel mode, your machine will automatically receive faxes and produce a
fast/double-ring to alert you to answer voice calls.
If you do not want your machine to automatically answer any incoming faxes, you
should select the Manual mode. In Manual mode, you must answer every
incoming call and activate the machine to receive faxes.
Another device or service at your location may be answering the call before your
machine answers. To test this, lower the ring delay setting:
If the answer mode is set to Fax Only or Fax/Tel, reduce the ring delay to
1 ring. (See Ring Delay uu page 24.)
If the answer mode is set to External TAD, reduce the number of rings
programmed on your answering machine to 2.
If the answer mode is set to Manual, DO NOT adjust the ring delay setting.
Have someone send you a test fax:
If you received the test fax successfully, your machine is operating correctly.
Remember to reset your ring delay or answering machine setting back to your
original setting. If receiving problems recur after resetting the ring delay, then
a person, device, or subscriber service is answering the fax call before the
machine has a chance to answer.
If you were not able to receive the fax, then another device or subscriber
service may be interfering with your fax reception or there may be a problem
with your fax line.