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Troubleshooting
85
B
Black lines down the page
Printed pages have toner stains
down the page.
Clean the corona wire inside the drum unit by sliding the blue tab.
(See Cleaning the corona wire uu page 52.)
Make sure the blue tab of the corona wire is at the home
position (a).
The drum unit may be damaged. Put in a new drum unit. (See
Replacing the drum unit uu page 45.)
The toner cartridge may be damaged. Put in a new toner
cartridge. (See Replacing the toner cartridge uu page 40.)
The fuser unit may be contaminated. Call your service
representative or local dealer.
White lines down the page
Check if the Replace Toner Setting is set to Continue
(Continue mode), by pressing , 1, 7. (See Advanced User’s
Guide: Toner Settings.)
Make sure that foreign material such as a torn piece of paper,
sticky notes or dust are not inside the machine or around the drum
unit and toner cartridge.
The toner cartridge may be damaged. Put in a new toner
cartridge. (See Replacing the toner cartridge uu page 40.)
The drum unit may be damaged. Put in a new drum unit. (See
Replacing the drum unit uu page 45.)
The print is skewed on the page.
Make sure that the paper or other print media is loaded correctly
in the paper tray and that the guides are not too tight or too loose
against the paper stack.
Set the paper guides correctly. (See Loading paper uu page 6.)
If you are using the manual feed slot, see Loading paper in the
manual feed slot uu page 8.
The paper tray may be too full. (See Loading paper uu page 6.)
Check the paper type and quality. (See Acceptable paper and
other print media uu page 13.)
Check for loose objects such as torn paper inside the machine.
Verify that the two green envelope levers inside the back cover
are set to the same position.
Verify that the two grey Anti-Curl Levers inside the back cover are
set to the same position.
Examples of poor print quality Recommendation
ABCDEFGH
abcdefghijk
ABCD
abcde
01234
ABCDEFGH
abcdefghijk
ABCD
abcde
01234
ABCDEFGH
abcdefghijk
ABCD
abcde
01234