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Troubleshooting
75
B
If you are having difficulty with your machine B
Important
• If you think there is a problem with your machine, check the chart below and follow the
troubleshooting tips. You can solve most problems by yourself.
• If you think there is a problem with the way your faxes look, make a copy first. If the copy looks
good, the problem may not be your machine. Check the chart below and follow the
troubleshooting tips.
• Using third party supplies may affect the print quality, hardware performance, and machine
reliability.
Printing received faxes
Difficulties Suggestions
Condensed print
Horizontal streaks
Top and bottom sentences are
cut off
Missing lines
Usually this is caused by a poor telephone connection. If your copy looks good,
you probably had a bad connection, with static or interference on the telephone
line. Ask the other party to send the fax again.
Poor print quality See Improving the print quality uu page 81.
Vertical black lines when receiving The corona wire for printing may be dirty. Clean the corona wire on the drum unit.
(See Cleaning the corona wire uu page 52.)
The sender’s scanner may be dirty. Ask the sender to make a copy to see if the
problem is with the sending machine. Try receiving from another fax machine.
If the problem continues, call your dealer for service.
Received faxes appear as split or
blank pages.
If the received faxes are divided and printed on two pages or if you get an extra
blank page, your paper size setting may not be correct for the paper you are using.
(See Paper Size uu page 13.)
Turn on Auto Reduction. (See Advanced User’s Guide: Printing a reduced
incoming fax.)
Telephone line or connections
Difficulties Suggestions
Dialling does not work. Check for a dial tone.
Change the Tone/Pulse setting. (See Quick Setup Guide.)
Check all line cord connections.
Check that the machine is plugged in and switched on.
If an external phone is connected to the machine, send a manual fax by lifting the
handset of the external telephone and dialling the number using the external
telephone.
The machine does not answer
when called.
Make sure the machine is in the correct receive mode for your setup. (See
Receive Mode settings uu page 24.) Check for a dial tone. If possible, call your
machine to hear it answer. If there is still no answer, check the telephone line cord
connection. If you do not hear ringing when you call your machine, ask your
telephone company to check the line.