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SERVICE
ULTRAMATRIX “UMX” SERIES INSTALLATION AND OPERATIONS MANUAL
47
Service Information
Maintenance and Repair
This Unit does not contain any internal user-serviceable parts. In the event a Unit needs repair or maintenance, you
must first obtain a Return Authorization (RA) number from Rose Electronics or an authorized repair center. This
Return Authorization number must appear on the outside of the shipping container. See Limited Warranty for more
information.
When returning a Unit, it should be double-packed in the original container or equivalent, insured and shipped to:
Rose Electronics
Attn: RA__________
10707 Stancliff Road
Houston, Texas 77099 USA
Technical Support
If you are experiencing problems, or need assistance in setting up, configuring or operating your switch, consult the
appropriate sections of this manual. If, however, you require additional information or assistance, please contact the
Rose Electronics Technical Support Department at:
Phone: (281) 933-7673
E-Mail: TechSupport@rose.com
Web: www.rose.com
Technical Support hours are from: 8:00 am to 6:00 pm CST (USA), Monday through Friday.
Please report any malfunctions in the operation of this Unit or any discrepancies in this manual to the Rose
Electronics Technical Support Department.