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6.8
Troubleshooting
Symptom
You cannot poll another
machine.
Cause and Solution
• The fax machine you are polling may be using a poll
code.
The incoming fax has blank
spaces or you received a
poor-quality copy.
• The machine sending you the fax may be faulty.
• The fax machine sending you a fax may have a dirty scan
glass.
• A noisy phone line can cause line errors.
• Check your machine by making a copy.
• The cartridge toner may be empty.
Are some of the words on the
incoming fax stretched?
• The machine sending you the fax had a temporary
document jam.
There are lines on the copies
or documents you send.
• Check your scan glass for marks, and clean it.
See page 6.11.
The machine dials a number,
but fails to make a connec-
tion with another fax
machine.
• The other fax machine may be turned off, out of paper, or
cannot answer incoming calls. Speak with the other
machine operator and ask them to sort out the problem.
You cannot store a document
in the memory.
• There may not be enough memory to store the document.
If the display shows a ‘MEMORY FULL’ message, delete
any documents you no longer need from the memory,
then restore the document.
Blank areas appear at the bot-
tom of each page or on other
pages, with only a small strip
of text printed at the top.
• You may have chosen the wrong paper settings in the user
options set up. See page 5.3 to choose a proper paper size.
07-Troubleshooting 2000/04/03 3:03 PM Page 10