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11. If jobs are run together or do not eject from the printer, try setting the
service (remote printer) with EOT set to the appropriate printer reset
string. This string is number 4 (
%-12345X) for all newer HP printers. For
example:
SET SERVICE BINARY_P1 EOT 4
12. If the lines of a text file are staggered, make sure that you have specified a
remote printer (rp) name of TEXT in your /etc/printcap file.
13. If you are having trouble printing long jobs (over 1MB), add the line
mx#0 to your /etc/printcap file entry. Important: Sun Solaris has a bug
with lpr/lpd printing and long jobs. This bug affects any diskless print server.
The solution is to use the HP JetDirect UNIX host printing utilities as
described in the Raw TCP Port section at the end of Chapter 4.
14. If you are using the raw TCP port and are experiencing intermittent queue
stalling problems, make sure that queueing is enabled on the service (do a
SHOW SERVICE command from the remote console, and note if “Q” is
listed in the OPT column for the desired service). If it is not, enable
queueing with the command SET SERVICE servicename QUE ENA
command.
15. If the wrong IP address is loaded, check your network for file servers that
have DHCP, BOOTP, or rarp enabled, and make sure that these file servers
are not set up to load IP addresses into the print server. Also, make sure
that you do not use the command SET IP BOOT 0 to disable TCP/IP
broadcasts; instead, you should use the command SET IP METHOD
STATIC (unpredictable results will occur otherwise).
16. If you have problems with queues locking up when the active print job is
deleted, try setting the IP timeout to one minute with the console
command SET IP TIMEOUT 1.
7. There were a number of lpr/lpd-related problems fixed in the V3.46
firmware. Therefore, if you are experiencing intermittent queue problems
and you have an older version of firmware, SATO recommends that you
upgrade to 3.46 or later.
NetWare Troubleshooting
If you cannot print from NetWare and you have checked the hardware and network
as described in the previous steps, first verify that the print server is attached to the
server queue by going to PCONSOLE, selecting PRINT QUEUE INFORMATION, and
then CURRENTLY ATTACHED SERVERS. If the print server does not appear in the
list of attached servers, then check the following (note that it is always a good idea to
try deleting and recreating the print server and creating a new print queue in order to
eliminate the possibility of setup errors):
1. If you cannot create a print queue, make sure that you have sufficient
NetWare privileges. With NetWare 3.12 and earlier, you MUST be logged
in as SUPERVISOR (not someone with Supervisor privileges). If you are
having problems creating queues with NetWare 4.xx and later, try logging
SATO CL Series “e” Printers PN 9001074 Preliminary Page 7-7
Section 7. Troubleshooting