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Appendix
84
8
When an Error Message Appears on the Control Panel
Note
❒ If an error message that is not included in this section appears, turn off the
main power switch of the machine, and then turn it on again. If the message
still appears, note the content of the message and the error number (if listed
in the table), and contact your service representative. For information about
how to turn off the main power switch, see General Settings Guide.
Message Causes and Solutions
Cannot cancel sending certain file(s). To confirm the re-
sult, check [Scanned Files Status].
Only files in waiting can be canceled.
Files with a delivery status of suc-
cessful or other result cannot be can-
celed.
Cannot communicate with SMTP server. Check the
server status.
• Check whether this machine and
the SMTP server are correctly
connected to the network.
• The SMTP server is not running
or is not in service.
• Check whether the Network set-
tings in System Settings are cor-
rect.
Cannot communicate with the delivery server. Check
the server status.
There was no response from the de-
livery server. Possible causes are as
follows:
• The delivery server is not run-
ning or has not started delivery
service.
• The delivery server IP address is
not set correctly in System Set-
tings.
• The delivery server does not rec-
ognize the connected device.
Configure the connected device
in Set I/O Device of ScanRouter
V2 Administration Utility. See
ScanRouter V2 Administration
Utility Help.
• The machine may not be correctly
connected to the network. Check
the LED indicators of the Ether-
net board. See
Network Guide
.