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Appendix
90
8
When an Error Message Appears on the Computer
This section describes the main possible causes and actions for error messages
displayed on the client computer when the TWAIN driver is used.
Note
❒ If an error message that is not contained in this section appears, turn off the
main power switch of the machine, and then turn it on again. If the message
is still shown after scanning is performed again, note the content of the mes-
sage and the error number (if listed in the table), and contact your service rep-
resentative. For information about how to turn off the main power switch, see
General Settings Guide.
Message Causes and Solutions
[
Cannot connect to the scanner. Check the network Ac-
cess Mask settings in User Tools.
]
The access mask is set. Consult the network
or scanner administrator.
[
Cannot detect the paper size of the original. Specify the
scanning size.
]
• Place the original correctly.
• Specify the scan size.
• When placing an original directly on the
exposure glass, the opening/closing ac-
tion of the ADF triggers the automatic
original size detection process. Lift the
ADF by more than 30 degrees.
[
Cannot find the scanner. Check if the scanner main
power is on.
]
• Check whether the main power switch
of the machine is turned off.
• Check whether the machine is connect-
ed to the network correctly.
• Deselect the personal firewall function
of the client computers.
[
Cannot find the scanner used for the previous scan. An-
other scanner will be used instead.
]
Check whether the power switch of the pre-
viously used scanner is turned on. Reselect
the scanner.
[
Cannot save to the default file.
] The default file cannot be overwrite-saved.
Save the data to other file.
[
Error has occurred in the scanner.
] Check whether the scanning settings made
with the application exceed the setting
range of the machine.
[
Error has occurred in the scanner driver.
] • Check whether the network cable is
connected correctly to the computer.
• Check whether the Ethernet board of
the computer is recognized correctly by
Windows.
• Check whether your computer can use
the TCP/IP protocol.
[
Failed to create the file.
] There is not enough free space on the hard
disk. Delete the unnecessary files.