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Getting Help
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Calling SOS
The SOS application enables you to exchange information with a Sony
Customer Support Representative (CSR). Here’s how it works:
❑
Type your name, phone number, and the problem details in the SOS
window.
❑
Dial the SOS hotline with a single click of the mouse.
❑
Specify the access level for the CSR.
❑
The CSR resolves the problem.
Before using SOS, make sure the computer is connected to a phone line
and telephone as described in “Connecting the Phone Line and Phone”
on page 9. If you do not have a phone line connected to your computer,
you can place a voice call to SOS by dialing 1-888-4SONYPC (1-888-476-
6972). SOS support is available at no charge for 90 days from the original
date of purchase.
To place a call to SOS
1
Click the Start button on the Windows 98 taskbar.
2
Point to Programs, point to VoiceView, and then click VoiceView. The
SOS window appears.
3
In the SOS window, type your name, phone number, and a
description of the problem. This information cannot be seen by the