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Troubleshooting
This section describes how to solve common problems you may
encounter when using your computer. Many problems have simple
solutions, so try these suggestions before you call Sony Online Support.
For more advanced troubleshooting information, see the VA I O
MicroTower Reference Manual. You can download this electronic document
from Sony’s website at
http://www. sony.com/pcsupport.
My computer wont start
❑
Check that the computer is plugged into a power source and that it is
turned on. Check that the power light is lit on the front panel of the
computer.
❑
Make sure a diskette is not in the diskette drive.
❑
Confirm that the power cord and all cables are connected firmly, as
described in the “Setting Up Your VAIO MicroTower” chapter.
❑
If you plugged the computer into a power strip or UPS, make sure the
power strip or UPS is turned on and working.
❑
Check that the display is plugged into a power source and turned on.
Check that the brightness and contrast controls are adjusted correctly.
See the manual that came with your display for details.
❑
Check that the computer is not in standby mode (see “Using the
Standby Mode” on page 25).
My computer locks up
❑
Close the application that is currently locked up by pressing ALT+F4.
❑
Try restarting the computer. On the Windows taskbar, click the Start
button, click Shut Down, click Restart, and then click OK.
❑
If you cannot restart as described in the preceding step, you can
restart the computer by pressing CTRL+ALT+DELETE or press the
power switch for more than six seconds.
My software program locks up or crashes
❑
Close the application that is currently locked up by pressing ALT+F4.
❑
Contact the software publisher or designated provider for technical
support. See the online User Guide for a complete list of phone
numbers.
!
Pressing CTRL+ ALT+DELETE may result in losing changes made to files that
are currently open.