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VAIO MicroTower User Guide
86
If you do not qualify for on-site warranty service or choose not to take advantage of any applicable on-
site warranty service, you must take the Product, or deliver the Product freight prepaid, in either its
original package or packaging providing the Product with a degree of protection equivalent to that of the
original packaging, to any SONY authorized personal computer service facility. Please contact SONY as
set forth below for further information.
With respect to all service provided, it is your responsibility to backup the contents of your hard drive,
including any data you have stored or software you have installed on the hard drive. It is likely that the
contents of your hard drive will be lost or reformatted in the course of service and SONY will not be
responsible for any damage to or loss of any programs, data or other information stored on any media or
any part of any Product serviced hereunder.
IF DURING THE REPAIR OF THE PRODUCT THE CONTENTS OF THE HARD DRIVE ARE ALTERED,
DELETED, OR IN ANY WAY MODIFIED, SONY IS NOT RESPONSBILE WHATSOEVER. YOUR
PRODUCT WILL BE RETURNED TO YOU CONFIGURED AS ORIGINALLY PURCHASED (SUBJECT
TO AVAILABILITY OF SOFTWARE).
Be sure to remove all third party hardware, software, features, parts, options, alterations, and attachments
not warranted by SONY prior to sending the product to SONY for service. SONY is not liable for any loss
or damage to these items.
This Limited Warranty does not cover any consumable items (such as batteries) supplied with this
Product; cosmetic damages; damage or loss to any software programs, data, or removable storage media;
or damage due to (1) acts of God, accident, misuse, abuse, negligence, commercial use or modifications of
this Product; (2) improper operation or maintenance of this Product; (3) connection to improper voltage
supply; or (4) attempted repair by any party other than a SONY authorized personal computer service
facility. This Limited Warranty does not apply when the malfunction results from the use of this Product
in conjunction with accessories, products or ancillary or peripheral equipment, or where it is determined
by SONY that there is no fault with this Product itself. This Limited Warranty is valid only in the United
States of America.
This Limited Warranty is invalid if the factory applied serial number has been altered or removed from
the Product.
Repair or replacement of defective parts or hardware as provided under this Limited Warranty is the
exclusive remedy of the consumer. SONY SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR
CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY, BREACH
OF CONTRACT, NEGLIGENCE, STRICT LIABILITY OR ANY OTHER LEGAL THEORY RELATED TO
THIS PRODUCT. SUCH DAMAGES INCLUDE, BUT ARE NOT LIMITED TO, LOSS OF PROFITS, LOSS
OF REVENUE, LOSS OF DATA, LOSS OF USE OF THE PRODUCT OR ANY ASSOCIATED
EQUIPMENT, DOWN TIME AND PURCHASER’S TIME. EXCEPT TO THE EXTENT PROHIBITED BY
APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE ON THIS PRODUCT IS LIMITED IN DURATION TO THE DURATION OF
THIS WARRANTY.
Some states do not allow the exclusion or limitation of incidental or consequential damages, or allow
limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply
to you. This Limited Warranty gives you specific legal rights, and you may have other rights which vary
from state to state.
Technical Support: Although technical support is not provided free of charge under this Limited
Warranty, SONY has established a telephone number for technical support. Charges may apply for
technical support, unless and to the extent that free technical support for a limited period is provided in
writing as a feature of your Product. Prior to placing your call, please have available the model and serial
number for your Product, date of purchase, a list of all options installed in your Product and a detailed
description of the problem.
For Product support, on-line knowledge base, frequently asked questions, and free updates via the
Internet: http://www.sony.com/pcsupport.
For Product information, service assistance, resolution of a service problem, or technical assistance, call:
1-888-4SONYPC