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VAIO MicroTower User Guide
40
customer support representative until you give the CSR access to
your computer.
4
Click the Call SOS button. The confirmation screen appears.
5
Click the OK button. The Dialer screen appears.
6
Pick up the handset and click the Dial button as instructed. Your
modem dials the toll-free number and connects you to the Sony
support center.
7
You are asked whether you wish to test your system or talk to a
support representative. You are then prompted to indicate the type of
computer you are using.
8
Discuss the problem with the CSR and follow the CSR's instructions
to resolve the problem. Only if the CSR needs to access your
computer are you prompted to select a security option, as described
in the next step.
9
Select an access level in the Remote Command Security dialog box by
clicking one of these options:
10
To end a call, click the Hang Up button.
11
Click the Close box at the top right corner of the SOS window or
select Exit from the File menu to close the SOS window.
Options Descriptions
Full access Allows the CSR to fully interact with your computer.
The CSR can access all the files on your hard disk drive
and can copy files to and from your computer to solve
your problem.
Limited access Lets the CSR view your system, but you must approve
every action the CSR takes. If the CSR wants to copy a
file, for example, the Remote Command Permission
dialog box prompts you to approve this action.
No access Prevents the CSR from accessing your system. You must
perform all the operations as described to you by the
CSR.
✍
You can change the access level during your call to SOS.
If you experience difficulty hearing the CSR, adjust the speaker volume.
When a file is transferred between your computer and SOS, a status box displays the
progress of the file transfer.