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Error/Warning Messages
There are two kinds of messages: error messages and warning messages. This
section lists these messages together with their possible causes and remedies. Note
the messages and act accordingly.
Error Messages
If a problem occurs, the ALARM lamp lights orange and an error message stating
the problem appears on the monitor and in the printer window display.
In the error message introduced in the following tables, “nn” indicates the number
or symbol displayed in the actual message.
Message
On the video monitor
INSERT RIBBON
SET PAPER
RIBBON REMAIN 100
INSERT RIBBON AND PAPER
REMOVE PRINTS
REMOVE PAPER: TRAY
CHECK RIBBON
PAPER JAMMING
Possible cause and remedies
The ink ribbon cartridge is not loaded.
t Load the ink ribbon cartridge. (See page 9.)
• Paper has been exhausted.
t Load the paper. (See page 12.)
• The paper tray is not installed.
t Install the paper tray. (See page 12.)
• When RIBBON REMAIN 0 is displayed, replace the
ink ribbon. (See page 9.)
An ink ribbon cartridge and paper are not loaded.
t Load the ink ribbon cartridge and paper. (See pages
9 and 12.)
The maximum number of printouts has accumulated on
the paper cover.
t Remove the printouts from the paper cover.
The paper jams around the paper tray as it is being fed
into the ribbon area.
t Remove any jammed paper. (See page 131.)
• The ink ribbon has torn.
t Repair the torn ink ribbon. (See page 12.)
• An ink ribbon cartridge that can not be used with this
printer has been loaded.
t Load the appropriate ink ribbon cartridge.
• The ink ribbon has been exhausted.
t Replace the old one with a new ink ribbon
cartridge. (See page 9.) (The ink ribbon cannot be
reused.)
The paper has jammed inside the printer.
t Check the position where paper has jammed and
remove any jammed paper from the printer. (See
page 131.)
In the printer window
display
INSERT RIBBON
SET PAPER
RIBBON REMAIN 100
INSERT RIBBON
SET PAPER
REMOVE PRINTS
REMOVE PAPER
TRAY
CHECK RIBBON nn
PAPER JAMMING nn
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