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S
OLVING
P
ROBLEMS
7.2
Troubleshooting Checklist
If the printer is not working properly, consult the following
checklist. If the printer does not pass a step, follow the
corresponding troubleshooting suggestions.
Check Solution
Make sure that the
On-Line/Continue
button on the control
panel is lit in green and
“Ready” is shown on the
display.
• If the button backlight is off, check the power cord is
plugged in and the mains switch is on. Check the
power and the cable by plugging the cable into
another device of similar rating.
• If the button backlight are on in orange, check the
display message and go to “Understanding Display
Messages” on page 7.20.
Print a demo page to
verify that the printer is
feeding paper correctly.
See page 2.14.
• If a demo page does not print, check the paper supply
in the paper tray.
• If the paper jams in the printer, go to “Clearing Paper
Jams” on page 7.7.
• If an error message appears on the display, go to
“Understanding Display Messages” on page 7.20.
Check the demo page to see
if it is printed correctly.
If there is a print quality problem, go to “Solving Print
Quality Problems” on page 7.15.
Print a short document
from a software
application to verify that
the computer and printer
are connected and are
communicating correctly.
• If the page does not print, check the cable connection
between the printer and the computer.
• Check the print queue or print spooler to see if the
printer has been paused.
• Check the software application to ensure that you are
using the proper printer driver and communication
port. If the page is interrupted during printing, go to
“Solving General Printing Problems” on page 7.3.
If completing the checklist
does not resolve the
printer problem, check
the following
troubleshooting sections.
• “Solving General Printing Problems” on page 7.3.
• “Understanding Display Messages” on page 7.20.
• “Common Windows Problems” on page 7.22.
• “Common Macintosh Problems” on page 7.23.
• “Troubleshooting PS Errors” on page 7.24.
• “Common Linux Problems” on page 7.25.
• “Common DOS Problem” on page 7.27.