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S
OLVING
P
ROBLEMS
7.6
A
TTENTION
:
If you have any printing problem after your printer prints about 100,000 pages, you
must contact the customer service to replace the transfer roller.
The printer
prints, but the
text is wrong,
garbled, or
incomplete.
The software
application is
malfunctioning.
Try printing a job from another
application.
The operating system
is malfunctioning.
If printing from Windows (any version),
exit to a DOS prompt and verify
functionality with the following
command: At a C:\ prompt, type
Dir *.* > LPT1, and press Enter.
(This assumes you are connected to
LPT1.) Exit Windows and reboot the
computer. Turn the printer off and then
back on again.
Pages print, but
are blank.
The toner cartridge is
defective or out of
toner.
Redistribute the toner. if necessary.
See page 6.4.
If necessary, replace the toner
cartridge.
The file may have
blank pages.
Check the file to ensure that it does not
contain blank pages.
Some parts, such as the
controller or the board,
may be defective.
Contact a service representative.
The illustrations
print incorrectly
in Adobe
Illustrator.
The setting in the
software application is
wrong.
Print the document with selecting
Download as Bit Image in the
Advanced Options window of the
graphic properties.
Problem Possible Cause Solution