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S
OLVING
P
ROBLEMS
7.5
7
Half the page is
blank.
The page layout is too
complex.
Simplify the page layout and remove
any unnecessary graphics from the
document. Install more memory in
your printer. See “Installing Memory,
Barcode and PostScript DIMMs” on
page F.3.
The page orientation
setting may be
incorrect.
Change the page orientation in your
application. See page 5.3.
The paper size and the
paper size settings do
not match.
Ensure that the paper size in the
printer driver settings matches the
paper in the tray.
The paper keeps
jamming.
There is too much
paper in the paper tray.
Remove excess paper from the tray.
If printing on special materials, use the
Multi-Purpose Tray.
An incorrect type of
paper is being used.
Use only paper that meets the
specifications required by the printer.
An incorrect output
method is being used.
Special print materials, such as thick
paper, should not be printed using the
top output tray (face-down). Use the
rear output tray (face-up) instead.
There may be debris
inside the machine.
Open the top cover and remove the
debris.
The printer
prints, but the
text is wrong,
garbled, or
incomplete.
The printer cable is
loose or defective.
Disconnect the printer cable and
reconnect. Try a print job that you have
already printed successfully. If possible,
attach the cable and printer to another
computer and try a print job that you
know works. Finally, try a new printer
cable.
The wrong printer
driver was selected.
Check the application’s printer
selection menu to ensure that your
printer is selected.
Problem Possible Cause Solution