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S
OLVING
P
ROBLEMS
7.23
7
Common Macintosh Problems
Problems in the Chooser
Printing Errors
Problem Possible Cause and Solution
The printer driver
icon does not appear
in Chooser.
Software is not installed correctly.
• The LaserWriter driver should be present as a part of the
Macintosh OS. Make sure that the LaserWriter driver is in
the Extensions folder within the Systems folder. If not,
install the LaserWriter driver component from the
Macintosh OS CD.
• Make sure that you are using a high-quality cable.
• Make sure that the printer is on the correct network. Select
Network or AppleTalk Control Panel from Control
Panels in the Apple menu and then choose the correct
network.
The printer name
does not appear in
the Select a
PostScript Printer
box in the Chooser.
• Make sure that the cables are connected correctly and the
printer is turned on.
• Check if “Ready” appears on the display of the control
panel. If not, press the On-Line/Continue button to
switch your printer to on-line.
• Make sure that the correct printer driver has been selected
in Chooser.
• If the printer resides on a network with multiple zones,
make sure that the correct zone is selected in the
AppleTalk Zones box in Chooser.
• Make sure that AppleTalk is on; the button next to Active
is selected in Chooser. You may need to restart the
computer to activate the change.
Problem Possible Cause and Solution
You cannot use the
computer while the
printer is printing.
Background Printing has not been selected.
• For LaserWriter 8.3, turn Background Printing on in the
Chooser. Status messages will now be redirected to the
Print Monitor allowing you to continue working while the
computer is processing data to be sent to the printer.
• For LaserWriter 8.4 or higher, turn Background Printing
on at the Print window.