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Chapter 8
Troubleshooting
This chapter describes some problem situations, which may arise, and the solutions to
them.
Overview
If you encounter printing difficulties, please refer to the appropriate section.
If, after following the advice in these documents, the Wireless Print Server still does not
function properly, please contact your dealer for further advice.
Hardware & LAN Problems
Problem No. 1 All the Wireless Print Server's LEDs are off.
Solution No. 1 Check the power supply or power connection.
Problem No. 2 Wireless Print Server's status light continuously stays lit.
Solution No. 2 Reset Wireless Print Server by unplugging the power supply and
plugging it back in.
Problem No. 3 Wireless Print Server's status light and power light stay on
continuously and do not turn off.
Solution No. 3 Reset the Wireless Print Server by unplugging the power supply or by
pushing the reset push button, if fitted.
Problem No. 4 The Wireless Print Server unit can not be found on the LAN, so
configuration is not possible.
Solution No. 4
• If using the LAN connection, check the Hub or Switch. The link
LED for the port to which the Wireless Print Server is connected
should be ON. If it is Off, there is a problem in the network cable.
• If using a Wireless - only network, the Printer Server must match
the settings on other Wireless stations. Use the wired LAN
connection to check the Wireless configuration.
Remember that you can’t just plug in the LAN cable. You must
power off the Print Server, connect the LAN cable, then power on.
• Check the LEDs on the Print Server.
In Infrastructure mode, either the LAN or WLAN LED should be
On.
In Ad-hoc mode, both the LAN and WLAN LEDs should be On.
If using TCP/IP:
• Ensure that there are no routers between the Wireless Print Server
and the PC used for configuration.
• Ensure that the PC used for configuration has the TCP/IP network
protocol installed. Test its network connection by seeing if you can
locate other LAN devices from the PC. (e.g. Use Network
Neighborhood and try to browse the network.)
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