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When Something Goes Wrong
3255 4073–002 4–5
Slips, Forms, or Checks Skew When Feeding
into the Printer
Cause Action
Paper path jammed Open the cover and the clamshell. Push the carriage away
from the jam. Remove any jammed paper or other
obstructions.
Press the Reset button to remove error status.
Reload the paper if necessary, and then close the cover.
Press the Paper Feed button to make sure the paper is no
longer jammed.
For step-by-step paper loading instructions, see section 2.
Ribbon cassette not installed properly Check that the ribbon cassette is properly installed. For
more information, see “Changing the Ribbon Cassette” in
section 2.
Some Dots are Missing
Cause Action
A print wire in the printhead is not
working. That dot is missing from all
characters that require it.
The printhead must be replaced. Contact a Unisys-
authorized service representative.
Flex cable broken or badly worn The flex cable must be replaced. Contact a Unisys-
authorized service representative.
Ribbon Tears or Frays More Quickly Than
Expected
Cause Action
Ribbon out of specification Check that the ribbon you are using meets the
specifications for the EFP9800 printer. For more
information see, “Ordering Paper and Supplies” in section
1.
Printhead worn; causing it to tear or fray
the ribbon. Some dots may be printing
light.
The printhead must be replaced. Contact a Unisys-
authorized service representative.