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TROUBLESHOOTING 117
Problem: During installation I got the error message: PaperPort
Installation is not complete. What do I do?
The installation procedure was not successful. You need to reinstall the
PaperPort software.
Problem: With AutoCrop to Original selected, sometimes I get
blank pages, or pages with lines. What’s wrong?
The pages were probably scanned in crooked, or skewed. To use
AutoCrop to Original, the pages must be scanned in straight. Adjust the
paper guides on the scanner so pages feed in straight.
Problem: I got the error message: PaperPort cannot allocate enough
memory to perform internal critical operations. What do I do?
Close any other active applications so that additional memory is
available. If you click Continue, PaperPort moves the file to the
PaperPort data directory and renames the file with the prefix “bad”.
This allows you to recover the file later.
To recover the file, you can import it into PaperPort by using the Import
command in the File menu.
Problem: The installation will not complete successfully. If
installation finishes, the scanner’s OneTouch 4.0 options do not
seem to work properly. What do I do?
A likely cause is that some driver programs are already installed on your
computer for another scanner. They are interfering with the installation
and OneTouch options, and you need to remove those other drivers and
re-install your Visioneer Strobe XP 450 scanner. Please see the
documentation that you received with the other scanner for the steps to
remove its driver programs. You can also use the basic steps in the
section “How to Uninstall Your Scanner” on page 119, but in Step 3,
instead of uninstalling OneTouch 4.0, uninstall the other scanner’s
driver programs. After uninstalling the other scanner’s driver programs,
uninstall OneTouch 4.0 using the steps on page 119, then reinstall it
using the steps on page 7.