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Troubleshooting
Page 43
3. Verify that the tablet portion of Cintiq and the Grip Pen are working:
• Press the pen tip against the display and verify that the status LED lights blue.
• If the LED does not light, verify that the Cintiq USB cable is plugged into an active USB port.
If Cintiq is plugged into a USB hub, try plugging it directly into the USB port on your computer.
• Be sure the USB port to which you are connecting has not been disabled. It may be
necessary to check your system BIOS setting to verify that you have connected Cintiq to an
active USB port.
• The status LED will light blue when Cintiq is registered as a USB device and the pen tip is
pressed against the display.
4. Check the Grip Pen. If you cannot make a selection on the display screen with the pen:
• Test the pen by pressing the pen tip or eraser against the surface of the pen display. The pen
display status LED should light blue.
• Now, without applying pressure to the pen tip but keeping the pen within proximity (5 mm
(0.2 inch)) of the pen display surface, press the side switch. The status LED should again light
blue.
• If the status LED does not light blue for these tests, be sure you are using a pen specified for
use with Cintiq.
• See “Testing controls and input tools” on page 44 and “Testing a pen” on page 46 for more
information.
5. Check the ExpressKeys. See “Testing controls and input tools” on page 44 and “Testing the
ExpressKeys” on page 44 for more information.
6. Check the Touch Strips. See “Testing controls and input tools” on page 44 and “Testing the Touch
Strips” on page 45 for more information.
If you are still having problems, you may have a defective pen or pen display.
After testing, use the Wacom Tablet control panel to reconfigure your tablet and tools for any custom
settings you may originally have been using.