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Troubleshooting
Page 51
The eraser selects everything or will
not stop erasing.
Open the Wacom Tablet control panel and go to the ERASER
tab. Move the ERASER FEEL slider toward FIRM, or select the
D
ETAILS... button and increase the CLICK THRESHOLD setting.
If this does not help, see “Testing Cintiq” on page 42.
You notice a delay at the beginning
of pen or inking strokes.
Open the Wacom Tablet control panel and go to the P
EN tab.
Try decreasing the T
IP DOUBLE CLICK DISTANCE. If that does
not work, try dragging the T
IP DOUBLE CLICK DISTANCE slider
to the O
FF position in order to turn off double-click assist.
You have to press hard with the
pen when clicking, drawing, or
writing.
Open the Wacom Tablet control panel and go to the P
EN tab.
Move the T
IP FEEL slider toward SOFT, or select the DETAILS...
button and decrease the S
ENSITIVITY and CLICK THRESHOLD
settings.
The pen tip does not function. Be sure you are using the pen that originally came with your
interactive pen display, or an Intuos4 pen which has a part
number ending in “-01”. Other pens may not function
properly on the pen display.
Check the control panel’s P
EN tab and verify that the tip is
assigned to a C
LICK function.
Make sure the status LED lights blue when the pen tip is
pressed. If the LED does not light, verify that the USB cable
is plugged into an active USB port on your computer or on a
USB hub.
If the LED still does not light, you may have defective
hardware (see “Troubleshooting” on page 42).
Changing the function settings for
an input tool has no effect.
Make sure that you change the settings for the tool and
application that you are using. See the electronic Software
User’s Manual for details on working with multiple tools and
with application-specific settings.