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CHAPTER 4: Troubleshooting Tips
56 MUVPN Client
3 Select Disconnect All.
The MUVPN client closes all VPN tunnels.
4 Right-click on the Mobile User VPN client icon and select Deactivate
Security Policy.
The MUVPN icon will display a red slash to indicate that the Security Policy has
been deactivated.
5 Right-click on the ZoneAlarm icon and select Shutdown
ZoneAlarm.
The ZoneAlarm dialog box appears.
6 Click the Yes button when prompted to quit ZoneAlarm.
I have to enter my network log in information even when
I’m not connected to the network...
When you start your computer, you are prompted to enter your Windows
network user name, password and domain. It is very important that you
enter this information correctly, just as you would if you were at the office
connected to the network. Windows stores the information for use by
network adapters and networked applications. Later, when you connect
to your ISP and start the MUVPN client, your computer uses the stored
user name, password, and domain to connect to the company network.
I am not prompted for my user name and password when I
turn my computer on...
This is most likely due to the ZoneAlarm personal firewall application.
This program is very good at what it does: keeping your computer secure
from unauthorized incoming or outgoing traffic. Unfortunately, it may
block your computer from broadcasting its network information thereby
preventing the machine from sending the necessary login information.
You should be certain to shut down ZoneAlarm each time you disconnect
the MUVPN connection.
Is the Mobile User VPN tunnel is working...
The Mobile User VPN client icon, which appears in the Windows desktop
system tray once it has been launched, will display a key within the icon
once the client has connected.
To test the connection, ping a computer on your company network.