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Printer Operational Problems
Chapter 7: Troubleshooting
❖
7-27
D. If garbled data, check Configuration Sheet to confirm that the
correct emulation is selected or Language Sensing is ON. Also, check
that data transfer matches host configuration (i.e., Transfer Rate,
Baud Rate, Handshake, Data Bits, etc.). If not, correct configuration
on printer and try again.
A printed page does not
look like it should
1. Make certain that the software application you are using to create your print
job is configured properly. Refer to your software documentation.
2. Send a file containing PCL or PostScript commands to the printer.
• If your page prints as it should, your printer and interface are functioning
properly.
• If your information prints correctly, but doesn’t look right, you may have:
– An error in your command sequence/operator
– A missing downloaded font
– A mismatched printer option against your host formatting
– A missing or misaligned font card
• Command errors may be identified by looking at your input file or by
using the Hex Dump feature on the printer. You can determine which
fonts are in the system by printing a PCL or PS Font List. And you can
verify your data setup by printing a Configuration Sheet and checking
your printer setup.
In a job, a requested font,
which is on a font card,
does not print
1. Print a PCL Font List (See
Chapter 3
.)
• If your requested fonts print on the Font List, your print job may need
correcting.
• If your requested fonts do not print on the Font List, power the printer
OFF, remove and reinstall the font card. Power the printer back ON, and
print another PCL Font List.
• If font card is still not being recognized, try another slot or font card,
then print another Font List.
– If a different font slot works, contact your dealer or Xerox / Rank
Xerox to correct the defective slot.
– If a new font card is recognized, contact your dealer or Xerox / Rank
Xerox about replacing the defective card.
Figure 7.4 Printer Operational Problems
(continued)
Problem
Action
AUG-CH07 Page 27 Black,Cyan Friday, February 3, 1995 12:34 AM