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Printer resets or
turns off
frequently.
The power cord is not
correctly plugged into
the outlet.
Turn off the printer, confirm that the
power cord is correctly plugged into the
outlet, and then turn on the printer.
A system error
occurred.
Contact your local Xerox service
representative with the error
information.
You are
experiencing
duplex problems.
Media or settings are
not correct.
For autoduplexing, make sure that you
have a duplex unit installed.
Make sure that you are using correct
media.
See “Media Specifications” on page
45.
Do not duplex custom-sized media,
envelopes, labels, postcards, thick
stock, or transparencies.
Make sure that you have not mixed
media types in Tray 1.
Make sure the duplex unit is installed
and enabled in the Windows printer
driver (Properties/Configure tab).
In the printer driver (Layout/Print on
Both Sides), choose "Double-Sided".
For Pages/Sheet on duplexed pages,
choose Collate only in the driver’s
Basic Tab. Do not set collation in the
application.
With Pages/Sheet
on multiple copies,
the output is
incorrect.
Both the driver and the
application have been
set for collation.
For Pages/Sheet on multiple copies,
choose Collate only in the driver’s
Basic Tab. Do not set collation in the
application.
You hear unusual
noises.
The printer is not level. Place the printer on a flat, hard, level
surface.
The tray is not
installed correctly.
Remove the tray that you are printing
from and reinsert it completely into the
printer.
There is a foreign
object stuck inside the
printer.
Turn off the printer and remove the
object. If you cannot remove it, contact
Technical Support.
Symptom Cause Solution