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User Guide
8.8
COPIER/PRINTER PROBLEMS
Copier/Printer Problems
Symptom
DiagnosDia
Diagnosis and/or Solution
gnosis and ors and/
WorkCentre does not print
Note: Switch boxes can
interrupt the
communication between
the WorkCentre and your
PC.
• A paper jam has occurred. If this is the case, a message appears
in the display window.
• Print a test print by selecting Exit/ Menu>Maintenance>Print
Test Page. If the test print is good, check the printer cable or
the PC. If the test print does not print, see the Copier
troubleshooting section.
• The USB or parallel cable is not connected properly or is the
incorrect cable, as the USB cable only works for Windows 98
and 2000.
• The USB or parallel cable is defective. Swap the cable with one
known to work. If necessary, replace the cable.
• If using a parallel cable, ensure that it is IEEE 1284 - 1994
compliant.
• The printer port is configured incorrectly. Check the printer
settings in Windows to make certain that the print job is being
sent to the correct port (for example, LPT1).
• The printer may be configured incorrectly within the PC
application. Check the application to verify that all print
settings are correct.
• The print driver may be incorrectly installed. Uninstall the
existing print driver, and re-install the printer driver.
• There may be a conflict with another print driver. Uninstall the
other print driver.
00-ugm940.book Page 8 Monday, July 31, 2000 3:20 PM