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Troubleshooting
Miscellaneous Printer Problems
162
13383L-004 Rev. A XiIIIPlus/R110Xi/R170Xi User Guide 9/6/07
The printer fails to
calibrate or detect the
top of the label.
The printer was not calibrated
for the label being used.
Perform the calibration procedure in Calibrate
Media and Ribbon Sensor Sensitivity on page 85.
The printer is configured for
continuous media.
Set the media type to noncontinuous media. See
Set Media Type on page 74.
The driver or software
configuration is not set
correctly.
Driver or software settings produce ZPL
commands that can overwrite the printer
configuration. Check the driver or software
media-related setting.
Non-continuous
labels are being
treated as continuous
labels.
The printer was not calibrated
for the media being used.
Perform the calibration procedure in Calibrate
Media and Ribbon Sensor Sensitivity on page 85.
The printer is configured for
continuous media.
Set the media type to noncontinuous media. See
Set Media Type on page 74.
All lights are on, but
nothing displays on
the LCD, and the
printer locks up.
Internal electronic or firmware
failure.
Call a service technician.
The printer locks up
while running the
Power-On Self Test.
Main logic board failure. Call a service technician.
The printer prints
VOID on every label
that I try to print.
The printer is set for RFID
operation, but you are not using
RFID labels.
Switch to RFID labels, or remove the RFID
commands from your label formats.
Table 18 • Miscellaneous Printer Problems (Continued)
Problem Possible Cause Recommended Solution