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QL Series User Guide
Troubleshooting Topics
1. No power
• Check that battery is installed properly.
• Recharge or replace battery as necessary. Always dispose
of batteries properly. Refer to Appendix D for more
information on proper battery disposal.
2. Media does not feed:
• Be sure print head is closed and latched.
• Check spindle holding media for any binding.
• If unit is equipped with label presence sensor:
Ensure most recently printed label is removed.
Also ensure label sensor is not blocked.
3. Poor or faded print or flashing:
• Clean print head.
• Check battery and recharge or replace as necessary.
Always dispose of batteries properly. Refer to Appendix D
for more information on proper battery disposal.
• Check quality of media.
4. Partial/missing print:
• Check media alignment
• Clean print head.
• Ensure printhead is properly closed and latched.
5. Garbled print:
• Check baud rate.
6. No print:
• Check baud rate.
• Replace battery. Always dispose of batteries properly.
Refer to Appendix D for more information on proper battery
disposal.
• Check cable to terminal.
• Establish RF Link (Wireless units only) and/or restore LAN
associativity (Printers with WLAN radios only).
• Invalid label format or command structure — put printer in
Communications Diagnostic (Hex Dump) Mode to diagnose
problem.
7. Reduced battery charge life
• Check battery date code — if battery is one to two years
old, short charge life may be due to normal aging.
• Recondition battery.
• Replace battery. Always dispose of batteries properly.
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