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Troubleshooting
LCD Error Messages
104
13290L-004 Rev. A S4M User Guide 6/15/09
The printer stops.
Caution • The printhead may be hot enough to cause severe
burns. Allow the printhead to cool.
Caution • Before touching the printhead assembly, discharge any
built-up static electricity by touching the metal printer frame or by
using an anti-static wriststrap and mat.
The printhead is not installed.
The printhead data cable is not
connected.
The printhead is bad.
Caution • Turn off (O) the
printer before performing this
procedure. Failure to do so
can damage the printhead.
1. Turn off (O) the printer.
2. Disconnect and reconnect the data
cable to the printhead.
3. Ensure that the cable connector is
fully inserted into the printhead
connector.
4. Turn on (I) the printer.
5. If the problem persists, replace the
printhead.
The printer stops.
The printer is defragmenting
memory.
Caution • Do NOT turn off the printer
power during defragmenting. Doing so
can damage the printer.
Allow the printer to finish
defragmenting. If you get this error
message frequently, check your label
formats. Formats that write to and erase
memory frequently may cause the
printer to defragment often. Using
properly coded label formats usually
minimizes the need for defragmenting.
If this error message does not go away,
contact Technical Support. The printer
requires service.
The printer stops and the
ALERT light flashes.
Caution • The cutter blade is sharp. Do not touch or rub the blade
with your fingers.
The cutter blade is in the media
path.
Turn off the printer power and unplug
the printer. Inspect the cutter module
for debris and clean as needed
following the cleaning instructions in
Clean the Cutter Module on page 97.
Table 17 • LCD Error Messages (Continued)
LCD Display/
Printer Condition
Possible Cause Recommended Solution
HEAD ELE. BAD
DEFRAGMENTING
ERROR CONDITION
CUTTER JAM