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Troubleshooting
Calibration Problems
6/15/09 S4M User Guide 13290L-004 Rev. A
Calibration Problems
Table 20 identifies problems with calibration, the possible causes, and the recommended
solutions.
Table 20 • Calibration Problems
Problem Possible Cause Recommended Solution
Loss of printing
registration on labels.
Excessive vertical
drift in top-of-form
registration.
The platen roller is dirty. Clean the platen roller according to the
instructions in Clean the Printhead and Platen
Roller on page 90.
Media guides are positioned
improperly.
Ensure that the media guides are properly
positioned.
The media type is set
incorrectly.
Set the printer for the correct media type
(gap/notch, continuous, or mark). See Set Media
Type on page 74.
An incorrect sensor is being
used for the media type.
Manually select the correct sensor to use. See
Select the Media Sensor on page 74.
Auto Calibrate failed. Media or ribbon is loaded
incorrectly.
Ensure that media and ribbon are loaded
correctly.
The sensors could not detect the
media or ribbon.
Manually calibrate the printer. See Calibrate
Media and Ribbon Sensors on page 85.
The sensors are dirty, or media
is positioned improperly for the
sensors to detect.
Ensure that the sensors are clean and that media
is positioned properly.