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Chapter 20 Troubleshooting
Media Server User’s Guide
347
I cannot get to the NSA login screen.
• Use the NAS Starter Utility to discover your NSA. If you have admin privileges, you can directly
change the IP address of the NSA using the NAS Starter Utility.
• Make sure you have used the NAS Starter Utility to initialize your NSA.
• If you used the RESET button, the NSA may have a new IP address. Close and reopen the NAS
Starter Utility to discover the NSA.
• Make sure the NSA is turned on.
• If you are trying to login directly by typing the server name into your web browser’s address
field, make sure you are using the correct server name as the web site address.
• The default server name is ‘nsa’ followed by the number of your model (‘nsa320’ for
example). If you have changed the server name, use the new one.
• If the server name has been changed and you do not know the new server name, see the
troubleshooting suggestions for I forgot the server name of the NSA.
• If it still doesn’t work, try using the NAS Starter Utility.
• Check the hardware connections, and make sure the LEDs are behaving as expected. See the
Quick Start Guide and Section 21.1 on page 361.
• By default, the NSA gets an IP address automatically. The NSA assigns itself an IP address if no
device assigns one. If your computer is also set to get an IP address automatically, the computer
and the NSA can both assign themselves IP addresses and communicate. See Section 9.4 on
page 176 if you need to configure the NSA with a static IP address.
• If you are connecting to the NSA by its IP address, make sure you use the correct one. If the NSA
has a wired Ethernet connection and a wireless connection through an attached USB wireless
dongle, the NSA has a different IP address for each connection. To connect through the wired
Ethernet connection, use the wired Ethernet connection’s IP address. To connect through the
wireless connection, use the wireless connection’s IP address.
• Make sure your computer’s IP address is in the same subnet as the NSA’s IP address. You can use
the NAS Starter Utility to find the NSA’s IP address. See Appendix A on page 365 for how to
change your computer’s IP address. Skip this if you know that there are routers between your
computer and the NSA.
• Ping the NSA from your computer. Make sure your computer’s Ethernet adapter is installed and
functioning properly. In a (Windows) computer, click Start, (All) Programs, Accessories and
then Command Prompt. In the Command Prompt window, type “ping” followed by the NSA’s
IP address (use the NAS Starter Utility to find the NSA’s IP address if you don’t know it) and then
press [ENTER].
• Make sure you are using Internet Explorer 6.0 (and later) or Firefox 1.07 (and later).
• Make sure your Internet browser does not block pop-up windows and has JavaScript and Java
enabled. See Appendix B on page 393. With Internet Explorer 6, you may also have to enable
scripting of safe ActiveX controls. See Section 20.4.1 on page 348.
I forgot the password.
• The default password is 1234.
• If you have changed the password and forgotten it, you will have to reset the NSA.