Filter
Top Products
ZyAIR Wireless Gateway Series User’s Guide
Troubleshooting A-1
Appendix A
Troubleshooting
This appendix covers potential problems and possible remedies. After each problem description,
some instructions are provided to help you to diagnose and to solve the problem.
Problems Starting Up the ZyAIR
Chart A-1 Troubleshooting the Start-Up of Your ZyAIR
PROBLEM CORRECTIVE ACTION
None of the LEDs
turn on when I
plug in the power
adaptor.
Make sure you are using the supplied power adaptor and that it is plugged in to an
appropriate power source. Check that the power source is turned on.
If the problem persists, you may have a hardware problem. In this case, you should
contact your local vendor.
1. Check to see if the ZyAIR is connected to your computer's console port.
VT100 terminal emulation.
9600 bps is the default speed on leaving the factory.
Try other speeds in case the speed has been
changed.
I cannot access
the ZyAIR via the
console port.
2. Check to see if the
communications program is
configured correctly. The
communications software
should be configured as
follows:
No parity, 8 data bits, 1 stop bit, data flow set to
none.
Problems with the Password
Chart A-2 Troubleshooting the Password
PROBLEM CORRECTIVE ACTION
I cannot access
the ZyAIR.
The Password and Username fields are case-sensitive. Make sure that you enter
the correct password and username using the proper casing.
Use the RESET button on the side panel of the ZyAIR to restore the factory default
configuration file (hold this button in for more than five seconds). This will restore all
of the factory defaults including the password.