ENWW 25
Calibrating the color
Whenever you replace a printhead, the printer automatically calibrates the colors to ensure the
best print quality. If you are not satisfied with the appearance of the colors, you can calibrate
colors manually.
z Toolbox (Windows)
Click the Printer Services tab. Then, click Calibrate Color and follow the onscreen
instructions.
z HP Inkjet Toolbox (Mac OS)
Click Calibrate Color and follow the onscreen instructions.
Troubleshooting tips and resources
Use the following tips and resources to resolve printing problems.
z For paper jam, see Clearing jams.
z For paper-feed problems, such as the paper skew and paper pick,
see Resolving paper-feed problems.
Some printer problems can be resolved by resetting the printer.
To reset the printer
1 While pressing the Configuration Page button, press (Resume button) three times.
2 Wait about 20 seconds, and then press (Power button) to turn off the printer.
3 Disconnect the power cord from the printer.
4 Wait about 20 seconds, and then reconnect the power cord.
5 Press (Power button) to turn on the printer.
General troubleshooting tips
Ensure the following:
z Power light is on and not blinking. When the printer is first turned on, it takes
approximately 45 seconds to warm up.
z Make sure the printer is in the Ready state. If lights are on or blinking, see Printer lights
reference.
z No error messages appear on the computer screen.
z Power cord and other cables are working and firmly connected to the printer. Make sure
the printer is connected firmly to a functioning alternating current (AC) power outlet and is
turned on. See Printer specifications for voltage requirements.
z Media is loaded correctly in the tray and is not jammed in the printer.
z Printheads and ink cartridges are properly installed in their correct color-coded slots.
Press down firmly on each one to ensure proper contact. Ensure you have removed the
tape from each printhead.
z Printhead latch and all covers are closed.
