ENWW 35
Resolving paper-feed problems
This section provides solutions to common paper-feed problems.
For information on resolving jams, see Clearing jams.
Tray cannot be inserted
z With the tray removed from the printer, turn the printer off and then on again.
Reinsert the tray.
z Make sure that the tray is aligned with the printer opening.
Another paper-feed problem is occurring
Media is not supported for the printer or tray
Use only media that is supported for the printer and the tray being used.
See Understanding specifications for supported media.
Media is not picked up from tray 1 or tray 2
z Make sure the media guides are set to the correct markings in the trays for the media size
you are loading. Also make sure the guides are snug, but not tight, against the stack.
z Make sure media in the tray is not curled. Uncurl paper by bending it in the opposite
direction of the curl.
z Make sure the tray is inserted properly.
Media is not coming out correctly
z Make sure the output tray extension is extended, otherwise, printed pages may fall off
the printer.
z Remove excess media from the output tray. There is a limit to the number of sheets the
tray can.
z If the auto-duplex unit is not installed properly during a duplex job, media may exit through
the rear of the printer. Reinstall the auto-duplex unit or close its cover.
