82 B - Support and warranty ENWW
B
Support and warranty
The information in this section suggests solutions to common problems. If your printer is not
operating properly and those suggestions did not solve your problem, try using one of the
following support services to obtain assistance.
Obtaining electronic support
You can obtain support from HP from the following electronic sources:
z Web
Visit the printer website on hp.com for the latest software, product, operating system,
and support information:
http://www.hp.com/support/businessinkjet1200
z Toolbox (Windows)
The Toolbox provides easy, step-by-step solutions to common printing problems.
See Toolbox (Windows).
Obtaining HP telephone support
During the warranty period, you may obtain assistance from the HP Customer Care Center.
Before you call
To assist our Customer Care Center representatives to serve you better, prepare the following
information before calling.
1 Print the printer configuration page. See Understanding the configuration page for
instructions on how to print this page. If the printer does not print, get the following
information ready.
a model number and serial number. (Check the back of the printer.)
b printer model
2 Check the operating system that you are using, such as Windows 98 SE.
3 If the printer is connected to the network, check the network operating system, such as
Windows NT Server 4.0.
4 Note how the printer is connected to your system, such as parallel, USB, or network.
