26 3 - Maintaining and troubleshooting ENWW
z
Rear access panel or auto-duplex unit is locked into place.
z All packing tapes and materials are removed from the printer.
z Printer can print a configuration page. See Understanding the configuration page.
z The printer is set as the current or default printer. For Windows, set the printer as the
default in the Printers folder. For Mac OS, set the printer as the default in the Chooser or
the Print Center. See your computer’s documentation for more information.
z Pause Printing is not selected if you are using a computer running Windows.
z You are not running too many programs when you are performing a task. Close programs
that you are not using or restart the computer before attempting the task again.
Resolving printing problems
This section provides solutions to common printing problems.
Printer shuts down unexpectedly
Check power and power connections
Make sure the printer is connected firmly to a functioning alternating current (AC) power
outlet. See Printer specifications for voltage requirements.
Check printer vents
The printer vents are located on the sides of the printer. If the vents are covered and the
printer overheats, the printer automatically turns off. Make sure the vents are not covered
and the printer is in a cool, dry location. See Printer specifications for the required
operating environment for the printer.
All printer lights are blinking
A non-recoverable error has occurred
Reset the printer. See To reset the printer.
If the problem persists, contact HP. See Support and warranty.
Printer is not responding (nothing prints)
Check printer setup
See General troubleshooting tips.
