38 3 - Maintaining and troubleshooting ENWW
Problems connecting to a network
Note After correcting any of the following, run the setup program again.
General network troubleshooting
If you are unable to install the printer software on the computer, verify that:
z All cable connections to the computer and the printer are secure.
z The network is operational and the network hub is turned on.
z All applications, including virus protection programs and personal firewalls, are closed
or disabled.
z Make sure the printer is installed on the same subnet as the computers that will be using
the printer.
z If the installation program cannot discover the printer, print the configuration page and
enter the IP address manually in the installation program. See Understanding the
configuration page.
z Ping the printer using the IP address from an MS-DOS prompt. For example, if the IP
address is 123.123.123.123, type the following at the MS-DOS prompt:
C:\Ping 123.123.123.123
If the a reply appears, the IP address is correct.
z If you are using a computer running Windows, make sure that the network ports created in
the printer driver match the printer IP address:
1 Print a configuration page. For instructions, see Understanding the configuration page.
2 From the Windows desktop, click Start, point to Settings, and then click Printers or
Printers and Faxes.
3 Right-click the printer icon, click Properties, and then click the Ports tab.
4 Select the TCP/IP port for the printer, and then click Configure Port.
5 Compare the IP address listed in the dialog box and make sure it matches the IP
address listed on the configuration page. If the IP addresses are different, change the
IP address in the dialog box to match the address on the configuration page.
6Click OK twice to save the settings and close the dialog boxes.
Problems connecting to a wired network
z If the Link light on the network connector does not turn on, make sure that all of the
General troubleshooting tips conditions are met.
z Though it is not recommended that you assign the printer with a static IP address,
you might resolve some installation problems (such as a conflict with a personal firewall)
by assigning the printer with a static IP address. For more information, see Configure
network options.
