CD/DVD drive problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See the Hardware Maintenance Manual to determine which components are customer replaceable units
(CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
Trained service technician.
Symptom Action
The CD-ROM/DVD-ROM drive
is not recognized.
1. Make sure that:
v The IDE channel to which the CD or DVD drive is attached (primary or
secondary) is enabled in the UEFI Setup Utility program.
v All cables and jumpers are installed correctly.
v The correct device driver is installed for the CD or DVD drive.
2.
Run the CD or DVD drive diagnostic programs.
3. Reseat the following components:
a. CD or DVD drive
b. CD or DVD drive cable
4.
Replace the components listed in step 3 one at a time, in the order shown,
restarting the server each time.
5. (Trained service technician only) Replace the system board.
A CD or DVD is not working
correctly.
1. Clean the CD or DVD.
2. Run the CD or DVD drive diagnostic programs.
3. Reseat the CD or DVD drive.
4. Replace the CD or DVD drive.
The CD or DVD drive tray is not
working.
1. Make sure that the server is turned on.
2. Insert the end of a straightened paper clip into the manual tray-release
opening.
3. Reseat the CD or DVD drive.
4. Replace the CD or DVD drive.
General problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See the Hardware Maintenance Manual to determine which components are customer replaceable units
(CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
Trained service technician.
Symptom Action
A cover lock is broken, an LED
is not working, or a similar
problem has occurred.
If the part is a CRU, replace it. If the part is a FRU, the part must be replaced by a
Trained service technician.
Chapter 7. Solving problems 145
