Optional-device problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See the Hardware Maintenance Manual to determine which components are customer replaceable units
(CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
Trained service technician.
Symptom Action
An optional device that was just
installed does not work.
1. Make sure that:
v The device is designed for the server.
v You followed the installation instructions that came with the device and the
device is installed correctly.
v You have not loosened any other installed devices or cables.
v You updated the configuration information in the UEFI Setup Utility program.
Whenever memory or any other device is changed, you must update the
configuration.
2.
Reseat the device that you just installed.
3. Replace the device that you just installed.
An optional device that worked
previously does not work now.
1. Make sure that all of the cable connections for the device are secure.
2. If the device comes with test instructions, use those instructions to test the
device.
3. If the failing device is a SCSI device, make sure that:
v The cables for all external SCSI devices are connected correctly.
v The last device in each SCSI chain, or the end of the SCSI cable, is
terminated correctly.
v Any external SCSI device is turned on. You must turn on an external SCSI
device before you turn on the server.
4.
Reseat the failing device.
5. Replace the failing device.
Chapter 7. Solving problems 153
