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Troubleshooting Phase 4 Problems
To troubleshoot Phase 4 problems, an 3Com service engineer needs the information
listed in this section. Note that in order to record trace information, perform dumps, and
upload the error log, you must use a TFTP file server in IP over ATM or LAN emulation
mode.
For information on how to record trace information, see “Troubleshooting Phase 3
Problems” on page 7-52. For information on how to upload the trace or error log file,
see “Uploading and Downloading Operations” on page 6-5.
Types and slot numbers of all modules installed in the hub, displayed by the SHOW
MODULE ALL VERBOSE command.
ONcore hub information configured using Distributed Management Module (DMM)
commands and displayed by entering the SHOW DEVICE, SHOW HUB, SHOW
MODULE ALL, and SHOW MODULE VERBOSE commands.
ONcore hub information configured using 6416SW commands and displayed by
entering the SHOW ATM_ESI, SHOW DEVICE, SHOW HUB (if DMM module not
installed), SHOW LAN_EMUL CONFIGURATION_SERVER, SHOW
LOGICAL_LINK, SHOW MODULE ALL, SHOW MODULE VERBOSE, SHOW
PORT ALL VERBOSE, and SHOW STATIC_ROUTE commands.
Type and characteristics of each ATM device attached to the hub
ON/OFF condition and color of the LEDs on each module installed in the hub.
Last 6416SW commands entered from the local console.
Error log information uploaded to the host by entering the UPLOAD command.
Trace information uploaded to the host by entering the UPLOAD command
Dump information uploaded to the host by entering the UPLOAD command
The following reports generated from ONdemand ATM Campus Manager
Version 1:
– atmSvcTable from the atmSw MIB
– atmSvcClearTable from the atmSw MIB
– interfaceTable from the atmSw MIB
7-53